Shipping &
returns.

Please double-check your complete shipping address before placing an order. Our system begins processing orders quickly, so we may be unable to change the delivery destination after checkout.

Orders are mailed to the exact address submitted with the order. Hair Rescue cannot provide a refund or complimentary reshipment when an incorrect or incomplete address was supplied by the customer. In that situation, a replacement order must be placed at the customer’s expense.

International customers are responsible for any customs duties, taxes, brokerage charges, or other fees required by their local government or carrier. These charges are determined outside Hair Rescue and are not included in the order total.

Customs inspections and processing times vary by country. Orders delayed, held, or refused by customs are not eligible for a refund from Hair Rescue. By ordering internationally, you agree to satisfy any local import requirements needed to receive your package.

Once a package leaves our warehouse, it is in the carrier’s custody. If tracking shows a delivery problem, damage, or a package that has not arrived, please begin a claim directly with the mail carrier and retain your order and tracking information.

Hair Rescue is not responsible for packages stolen after delivery, packages sent to an address entered incorrectly, or carrier losses after handoff. If the shipping address was correct and tracking indicates an issue, email our team and we will review the available options with you.

Because our products are personal-use hair and scalp treatments, we do not offer standard returns or exchanges. This protects the health and safety of every customer.

We do stand behind our products with a 90-day satisfaction guarantee. If you are genuinely dissatisfied with your results, email sales@hairrescue.shop within the guarantee period and include your order information and details about your experience. Our support team will review your request and explain the next steps.