Shipping & Returns

Shipping & Return Policy

Shipping & Order Accuracy

Please double and triple-check your shipping address before completing your purchase. Once an order is placed, our system begins processing immediately, and we are unable to change the delivery destination.

  • Orders will be mailed to the exact address provided at checkout.

  • Hair Rescue will not offer refunds or complimentary reshipments for orders sent to an incorrect address provided by the customer.

  • In the event of an address error, a new order must be placed at the customer's expense.

International Orders & Customs

We are proud to ship Hair Rescue worldwide; however, please be aware of the following regarding international delivery:

  • Customs Fees: You are responsible for any customs duties, taxes, or fees imposed by your local government. These charges are dictated by your country’s policies and are entirely out of our control.

  • Customs Holds: We will not refund orders that are stopped or delayed by Customs. While approximately 90% of our international orders clear without issue, Customs inspections are random and vary by country.

  • Compliance: By purchasing, you agree to fulfill any requirements or payments requested by your local Customs office to receive your package.

Lost or Stolen Packages

We understand that packages can sometimes be lost or stolen in transit. If your tracking information shows an issue or the package never arrives (and the address provided was correct), We are happy to see what we can do to help with this however 

My tracking says delivered, but I haven't received my package?

Hair Rescue is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in any of these cases. In the event that a package is lost or damaged during shipment, the customer is responsible for filing ALL claims with the mail carrier service. Hair Rescue is NOT responsible for any package(s) once it has left our warehouse and is in the hands of the mail carrier.

Please contact us at sales@hairrescue.shop to initiate a replacement.

Returns & Our Satisfaction Guarantee

Due to the sensitive nature of hair loss prevention solutions and for health and safety reasons, we do not offer standard returns or exchanges.

However, we stand behind our quality. As noted on our product pages, we offer a 90-day Satisfaction Guarantee. In cases where a customer is truly unsatisfied with their results, we provide a full money-back guarantee. To request a refund under this guarantee, please email sales@hairrescue.shop with details about your experience.

Need Help?

We are committed to delivering the best possible experience. If you have any other questions or concerns, please don't hesitate to reach out to our team. We’re here to help!

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